Customer Service Manager (Mat cover)

Customer Support Manager - 10 Month FTCFarnborough | Hybrid | £35,000-£38,000 | Immediate Start

Are you an experienced Customer Support Manager looking for your next opportunity?We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands-on role combining customer support, team management, sales administration and supplier coordination.

An immediate start is essential to allow for a full handover with the current manager.

What you'll be doing:

Managing a busy B2B customer support inbox
Acting as a key point of contact for customers and suppliers
Providing day-to-day support to the Sales team
Managing and supporting members of the Customer Support team
Handling customer queries and complaints through to resolution
Supporting quotes, contracts, renewals and invoicing
Ensuring customer requests and internal actions are followed up promptly
Managing supplier portals, purchase orders and general administration
Juggling multiple priorities in a fast-paced environmentWhat we're looking for:

Minimum 2 years' customer service/customer management experience
Previous team management or supervisory experience
Salesforce experience is essential
Confident B2B communication skills
Excellent organisation and time management
Strong attention to detail
Self-sufficient and comfortable taking ownership
Able to switch between different responsibilities and priorities
Immediately available or able to start at very short notice** Please only apply if you live within driving distance to Farnborough, you are available immediately or on short notice (no more than a week) and if you have relevant Customer service / management experience**

£35,000-£38,000 | 10-month FTC | Hybrid working | FarnboroughA fantastic opportunity for an experienced Customer Support professional who enjoys variety, responsibility and working across different areas of a business.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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