Store Manager

General Manager

Birmingham | £55,000-£60,000 Basic + 10% Bonus + Excellent Benefits

Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction?

You've mastered the art of running a successful, high-performing operation.

You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments.

But perhaps you're ready for something different.

An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first.

We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Birmingham.

This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance.

The Role

You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards.

You'll be responsible for:

Leading, coaching and developing a high-performing team
Delivering exceptional customer experiences and service standards
Driving operational performance, efficiency and compliance
Creating a positive, engaging culture where people thrive
Managing budgets, KPIs and overall operational performance
Taking ownership, making decisions and leading from the frontWho We're Looking For

We're particularly keen to hear from experienced:

Senior Retail Store Managers
Flagship Store Managers
Retail Area / Cluster Managers
Hotel General Managers
Hospitality Operations Managers
Leisure General ManagersYou'll be a confident, commercially aware leader with experience managing large teams and complex operations.

Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams.

Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment.

What's On Offer?

£55,000-£60,000 basic salary
10% annual bonus
Excellent benefits package
Improved work-life balance compared with traditional retail and hospitality roles
Genuine career progression within a growing organisation
A rewarding, people-focused leadership role with real autonomyReady for Something Different?

If you're a successful Senior Retail, Hotel, Hospitality or Leisure Manager looking to step away from traditional sector demands without sacrificing responsibility, salary or career progression, we'd love to hear from you

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