Customer Account Coordinator

Whitstable, Kent

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Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role?
Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?
Customer Account Coordinator FTC
Location: Whitstable, Kent
Contract: Contract 12 months
Salary: Highly competitive DOE
Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm
About the Role
Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.
Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home.
As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.
Key Responsibilities

Process customer quotations and sales orders in line with company KPIs.
Build and maintain strong customer relationships, providing outstanding service at every stage.
Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
Proactively follow up quotations and support order conversion.
Monitor and manage customer orders through to shipment.
Communicate regularly with customers throughout the quotation and order lifecycle.
Liaise with Commercial, Procurement, Product Management, and other internal departments.
Investigate and escalate customer complaints where appropriate.
Identify opportunities for cross-selling and up-selling products and services.
Support Business Development Managers with customer and order information.
Maintain accurate records and customer data within company systems.

About You

Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
Strong communication and relationship-building skills.
Excellent organisational skills and attention to detail.
Good commercial awareness and confidence working with pricing and quotations.
Strong IT skills, including Microsoft Office applications.
Ability to work proactively and manage multiple priorities.
Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

Quarterly bonus scheme
Matched pension contributions
Life assurance
Enhanced family-friendly policies
Employee assistance programme
Subsidised staff restaurant
Holiday purchase scheme
Cycle to work scheme
Electric vehicle salary sacrifice scheme
Discounted gym membership
Free onsite parking
Ongoing training and development opportunities

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