Coffee Shop Manager

Kingston upon Thames, Greater London

£16.50/hour

Coffee shop manager
Full time position
Starting rate £16.50 ph
The Role
As Coffee Shop Manager, you will oversee the daily operation of the café, lead and support the team, maintain high standards and help create a friendly atmosphere that keeps customers coming back.
Full Time Position
Key Responsibilities
● Oversee the day-to-day running of the coffee shop, ensuring smooth and efficient operations.
● Lead, motivate and support the team, creating a positive and productive working environment.
● Deliver outstanding customer service and ensure every customer feels welcome.
● Maintain consistently high standards of coffee, food quality, presentation and cleanliness.
● Manage staff rotas, shift planning and daily team organisation.
● Monitor stock levels, place orders and minimise waste.
● Oversee cash handling, opening and closing procedures and daily administration.
● Ensure food safety, hygiene, health and safety procedures are followed.
● Monitor sales, costs and performance, identifying opportunities to improve profitability.
● Develop ideas to increase sales, improve the customer experience and encourage repeat business.
● Build strong relationships with customers, suppliers and the local community.
About You
We’re looking for someone who:
● Has previous experience in a café, coffee shop or hospitality management role.
● Has strong leadership, communication and organisational skills.
● Is passionate about coffee, food and customer service.
● Can lead by example and remain calm in a busy environment.
● Understands the importance of food hygiene, cleanliness and operational standards.
● Is commercially minded, with an eye for improving sales and controlling costs.
● Is proactive, reliable and confident taking ownership of the business’s day-to-day performance.
● Enjoys developing a team and bringing fresh ideas to the table.
Barista experience is highly desirable, and a willingness to be hands-on during busy periods is essential