Trade Counter Manager

Trade Counter Manager – Plumbing & Heating

Location: Berkshire
Salary: Negotiable, dependent on experience
Working Pattern: Four-day or five-day working week available

Simon Acres Recruitment is working with a well-established and successful plumbing and heating merchant to recruit an experienced Trade Counter Manager for their team in Berkshire.

This is an excellent opportunity for a commercially minded individual to take ownership of a trade counter operation, lead by example and help drive sales while maintaining excellent customer service standards.

The Role

As Trade Counter Manager, you will oversee the day-to-day running of the trade counter, ensuring the team delivers an efficient, knowledgeable and professional service to customers. You'll play a key role in developing customer relationships, maximising sales opportunities and ensuring the smooth operation of the department.

Your responsibilities will include:

• Managing and motivating the trade counter team, supporting performance and development.
• Overseeing daily trade counter operations and ensuring excellent customer service.
• Using your plumbing and heating product knowledge to advise customers and support the team.
• Driving sales growth, identifying new business opportunities and maximising profitability.
• Building and maintaining strong relationships with trade customers and suppliers.
• Managing customer enquiries, quotations, orders and sales transactions.
• Overseeing stock control, replenishment and the organisation of the trade counter.
• Ensuring the counter and surrounding areas are well presented, organised and compliant with health and safety requirements.
• Monitoring sales performance and supporting the achievement of branch targets.
• Working closely with the wider branch team to ensure operational efficiency.

About You

The successful candidate will ideally have:

• Previous experience in a trade counter management or supervisory role within plumbing and heating or a related merchant environment.
• Strong plumbing and heating product knowledge.
• Proven sales ability and a commercially focused approach.
• Experience leading, motivating or developing a team.
• Excellent communication and customer relationship skills.
• Strong organisation, problem-solving and decision-making abilities.
• A proactive attitude and the ability to lead by example in a busy trade environment.

What's on Offer?

• The opportunity to join a well-established, successful company.
• A choice of four-day or five-day working week.
• Salary negotiable depending on experience and product knowledge.
• A supportive, team-focused working environment.
• The opportunity to take ownership of the trade counter and contribute to business growth.

How to Apply

If you have plumbing and heating product knowledge, leadership experience and a passion for delivering excellent customer service, Simon Acres Recruitment would love to hear from you

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