Head of Operations-Soft FM β London
City of London, Greater London
We're Hiring: Head of Operations β Soft FM ππ₯β‘ π London π· Β£90,000 β Β£100,000 per annum + Benefits π Full-Time | Permanent | 40 Hours per Week π’β¦
We're Hiring: Facilities Management Contract Manager
π Location: Slough β Multi-Site Portfolio
π· Salary: Β£60,000 - Β£65,000 per annum
π Car Allowance: Β£5,000 per annum
π° Bonus: 20% performance-related bonus based on KPI achievement
π
Working Arrangement: Two days per week at the Slough office, with travel to other sites as required
Facilities Management | Contract Management | Commercial Performance | Cost Optimisation | Continuous Improvement
π’ The Opportunity
We are recruiting for an experienced and commercially minded Facilities Management Contract Manager to oversee a multi-site facilities management contract across six office locations.
This is an excellent opportunity for a forward-thinking FM professional with a strong track record in contract management, cost savings and operational improvement. The successful candidate will take ownership of contract performance, identify innovative ways of working and deliver measurable financial savings without compromising service quality, safety or compliance.
You will manage operational teams, suppliers and subcontractors while developing strong stakeholder relationships and driving consistent service standards across the portfolio.
π Responsibilities & Duties
π’ Oversee the operational and commercial performance of the facilities management contract across six office locations.
π§ Ensure effective delivery of hard and soft FM services in line with contractual requirements and service-level agreements (SLAs).
π Monitor KPIs, budgets, expenditure and financial forecasts, implementing corrective actions where necessary.
π· Identify and deliver cost-saving initiatives to improve efficiency and contract profitability.
π Introduce innovative solutions, digital tools and improved working practices to enhance service delivery.
π Review supplier agreements, subcontractor arrangements and resource allocation to identify commercial efficiencies.
π€ Manage stakeholder relationships, lead contract review meetings and provide regular performance and financial reports.
π· Lead operational teams, suppliers and subcontractors to maintain high standards of service delivery.
π¦Ί Ensure statutory compliance, health and safety requirements and site-specific procedures are consistently maintained.
π Develop and implement continuous improvement plans, tracking savings and operational benefits.
π± Identify opportunities to reduce energy consumption, minimise waste and optimise maintenance expenditure.
π Conduct regular site visits to review performance, resolve issues and maintain consistency across the portfolio.
π€ Requirements
β Desirable Experience
πΌ What's On Offer
π· Β£60,000 - Β£65,000 basic annual salary.
π Β£5,000 annual car allowance.
π° 20% performance-related bonus linked to KPI achievement.
π’ Responsibility for a portfolio of six office locations.
π Two days per week based at the Slough office, with travel to other sites as required.
π The opportunity to lead innovation, deliver measurable cost savings and improve contract performance.
π A commercially focused role offering scope to make a tangible impact on operational efficiency and service delivery.
π£ Apply Now!
We are looking for a commercially driven Facilities Management Contract Manager who can combine strong operational leadership with innovative thinking and a proven ability to deliver cost savings.
If you have experience managing multi-site FM contracts, improving performance and building strong stakeholder relationships, this is an excellent opportunity to take ownership of a contract and deliver lasting commercial value.
Apply today to take the next step in your Facilities Management career
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