Receptionist / Office Clerk

Job Title: Receptionist / Office Clerk

Location: Mariner House, 43 Handford Road, Ipswich, IP1 2GA

Trust: Norfolk and Suffolk NHS Foundation Trust

Payrate: Band 2, £12.92 per hour

Shift Patterns: Thursday & Friday, 9:00 am - 5:00 pm (15 hours per week)

Duration: Start: 05/11/2026 End date: 26/03/2027

Experience Required: Receptionist experience

Job Description:

• To provide reception and switchboard service to the Integrated Delivery Team.
• To provide administrative, typing and data support to the teams as directed by the Clinical
• Team Leader / Senior Clinical Team Administrator

DUTIES AND RESPONSIBILITIES

Communication

• Operate the Locality / IDT switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
• Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.

Knowledge & Training

• Undertake professional development as identified in appraisal and supervision.
• Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.

General

• Log visitors in and out of building, allocating ID badges as appropriate.
• Sort and distribute incoming and outgoing mail.
• Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
• Receive and process information from teams including typing, photocopying and faxing documents.
• Maintain room booking systems.
• Maintain filing systems as per Trust Policy and Procedures.
• Monitor and order stationery.
• Provide flexible support and cover across the Locality Teams / IDTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy.
• Attend meetings as required and appropriate to the role and taking minutes.
• Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior
• Clinical Team Administrator to meet the needs of the service.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion

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