Voids Manager

Our maintenance client provides maintenance and repair services to residential properties across the Southampton, Eastleigh and Romsey regions.
The workstreams include responsive repairs, planned works, damp and mould cases, disrepair cases and remedial works.
They are seeking a conscientious, enthusiastic, and experienced Voids Manager who has a positive, solutions-focused approach having a proven strong background in housing maintenance and repairs.
Key Responsibilities:

• Manage Void Turnarounds: Oversee the end-to-end process of empty properties from check-out to re-letting, hitting strict key performance indicators (KPIs) and turnaround time targets.
• Team Leadership: Lead, support, and mentor a team of void coordinators, surveyors, or maintenance staff to deliver a customer-focused service.
• Quality & Safety Assurance: Ensure all refurbishment and repair works comply with health and safety legislation, including building regulations and asbestos management protocols.
• Contractor & Budget Management: Prepare repair estimates, value work-in-progress, negotiate variations, and manage contractor performance and budgets.
• Stakeholder Collaboration: Work closely with lettings, housing officers, and contractors to minimize empty property loss and resolve any repair or service delivery complaints.

Knowledge:

• Technical Knowledge: Strong understanding of building maintenance, property surveying, schedule of rates, and statutory compliance (e.g., gas, electric, asbestos safety).
• Leadership Skills: Demonstrated ability to lead and motivate a operational team in a fast-paced environment.
• Commercial Acumen: Experience managing budgets, pricing works, and holding contractors to account.
• Communication: Excellent problem-solving, negotiation, and IT/housing management system skills.
• Experience
• 2+ years’ experience supervising housing maintenance repairs, planned works or project works (Essential)
• 3+ years’ line-management experience (Essential)
• 5+ years’ relevant trade or housing maintenance experience (Desirable)

On offer:
A desireable salary package including a company vehicle, fuel card and discretinary bonus scheme

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