Clinical Team Administrator / Management Support Administrator

Job Title: Clinical Team Administrator / Management Support Administrator

Location: 1 Airey Close, Oulton Broad, Lowestoft, Suffolk, NR32 3JQ

Trust: Norfolk and Suffolk NHS Foundation Trust

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday 9am – 1pm, Tuesday – Thursday 9am – 5pm (26.5 hours per week)

Duration: Start: ASAP End date: 12 Months

Job Description

Experience Required: Strong administrative experience

Clinical Team Administrator Job Description:

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

Supervise lower banded staff

Clinical Support

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multi disciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Communication

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.

Liaise in a professional manner with each member of the team, providing relevant information.

Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

Provide cover for other administrative staff during holidays and sickness, across the Locality.

Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

Be responsive, adaptable and flexible to working across the locality bases.

Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Management Support Administrator Job Description:

To provide secretarial / administrative support to the team in order that they can provide an efficient service to all their customers.

To provide supervision and appraisal to a number of identified admin staff

To respond to the needs of the locality administration service to ensure that the locality can meet the requirements of the organisation.

Management Support

Provide accurate, prompt and efficient secretarial/administrative support to the management team which may include Power Point presentations / spreadsheets including complex reports.

To raise agendas, take and process minutes for teams (across the locality)

To provide budgetary support to locality management team for both health and social care budgets. Monitoring spreadsheets, processing invoices, expenditure proposal forms and petty cash.

Communication

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.

Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.

Provide non-clinical information to internal and external customers where necessary.

General

Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

To liaise in a professional manner with each member of the team, providing relevant information.

Using set procedures to undertake administrative and secretarial functions around legislative procedures.

To use electronic systems to input and access information as required by the locality management team.

Attend and contribute to internal / external meetings relevant to the post

Provide data as requested by the locality team / organisation.

Provide cover for other administrative staff during holidays and sickness, across the Locality.

Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

Undertake any other appropriate tasks as requested by the Locality Business Support Manager to meet the needs of the service.

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Disclaimer

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