Interim Account Manager - PFI (FM) - Norwich

We are looking for an interim Account Manager for a PFI/PPP facilities management contract based in Norwich, with support to Colchester. Initial 3-month assignment with possible extension, 37.5 hours per week.

You will lead delivery of hard and soft FM services, manage the client and SPV relationship, and take responsibility for the contract’s P&L, forecasting and performance. A key part of the role is protecting performance against the contract’s performance regime and reducing deductions.

Responsibilities include: client and stakeholder meetings; contract governance and KPIs; budget and P&L management; statutory compliance, health and safety, quality and risk; and leading the on-site team.

Essential: experience managing client relationships and service delivery on a complex FM, PFI/PPP or similar contract; stakeholder and SPV engagement; overseeing hard and soft FM against KPIs and SLAs; P&L, budgeting and forecasting; knowledge of performance regimes, service failures and deduction mitigation.

Desirable: IOSH Managing Safely; CAFM experience.

Day rate depends on experience. Interim assignments welcome

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