Customer Service Administrator

Customer Service Administrator

£30,000 per annum
Permanent, Full-Time
Oldbury, West Midlands – Office Based

We are recruiting for a Customer Service Administrator to join an established label manufacturing business.

This is a varied, customer-focused position combining account support, quotations, order processing and sales administration. You will manage customer requirements from initial enquiry through to delivery, while also developing relationships with existing and previous customers to generate repeat business.

Your responsibilities will include:

• Acting as a primary contact for customer enquiries, pricing, lead times and deliveries
• Building strong, long-term relationships with customers
• Preparing quotations and following up on proposals and previous activity
• Processing orders accurately through the company’s ERP system
• Monitoring orders from receipt through to production and despatch
• Keeping customers informed of progress, changes and delivery schedules
• Coordinating artwork approvals, proofs and label specifications
• Liaising with production, purchasing, scheduling and despatch teams
• Making outbound calls to existing and previous customers to generate repeat orders and new opportunities
• Identifying appropriate upselling and cross-selling opportunities
• Maintaining accurate customer, pricing and sales information within the CRM system
• Supporting new customer onboarding and account setup
• Resolving queries or complaints professionally and efficiently
• Producing sales reports, forecasts and customer activity summaries
• Supporting inventory management and product availability enquiries

What We’re Looking For:

• At least two years’ experience in customer service, internal sales, sales administration or account support
• Strong written and verbal communication skills
• Experience preparing quotations and processing customer orders
• Excellent attention to detail and organisational ability
• Confidence managing several priorities within a fast-paced environment
• A proactive, commercially aware approach to customer relationships
• Good numerical skills for pricing and quotation work
• Experience using CRM, ERP or order-management systems
• The ability to work effectively with sales, production and operational teams

Experience within labels, printing, packaging or manufacturing would be particularly advantageous, although applications from other relevant business-to-business environments will also be considered.

The Opportunity:

This position would suit an experienced customer service or internal sales professional who enjoys taking ownership of customer accounts and playing an active role in developing repeat business.

You will join a busy manufacturing operation where accurate communication, dependable customer service and effective internal coordination are central to the company’s success.

Salary: £30,000 per annum
Contract: Permanent, full-time
Location: Oldbury, West Midlands
Hours: Standard office hours, with occasional additional hours where required

Apply today with your current CV to be considered

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