Trainee Freight Forwarder

Trainee Freight Forwarder - Wythenshawe - £25,000 - 37.5hr Week + Career Progression

My client a well established Freight Forwarder is looking for an enthusiastic and motivated Trainee Freight Forwarder to join their growing team and develop a career within the freight and logistics industry.

This is an excellent opportunity for someone looking to start their career in logistics within a varied role offering exposure to multiple departments.

Key Responsibilities as Trainee Freight Forwarder:

• Learn to coordinate air and sea freight shipments, covering both imports and exports.
• Assist with bookings, shipment tracking, transport documentation, customs procedures and insurance.
• Communicate with shipping lines, airlines, carriers, subcontractors and overseas agents.
• Support customer enquiries and work alongside the Sales Department to deliver excellent customer service.
• Assist with preparing quotations and developing an understanding of pricing and commercial requirements.
• Learn about internal sales and identifying suitable solutions to meet customer needs.
• Develop an understanding of Dangerous Goods Regulations (DGR) and relevant handling procedures.
• Assist with resolving customer queries and complaints in line with company procedures and BIFA terms and conditions.
• Maintain accurate shipment records, job files and KPI information.
• Learn to monitor shipment costs, profitability and service performance.
• Work closely with UK colleagues and overseas offices to ensure shipments are handled efficiently.
• Support administrative processes and the day-to-day operations of the UK business.
• Develop an understanding of how to deliver cost-effective solutions without compromising service quality.

What we are looking for:

We are looking for someone who is keen to learn, takes pride in their work and wants to build a career within the freight forwarding industry.

You will ideally have:

• A positive, proactive and enthusiastic attitude.
• A genuine interest in logistics, transport or international trade.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• The ability to manage priorities and work to deadlines.
• Confidence when communicating with customers, suppliers and colleagues.
• Good IT and general administrative skills.
• A willingness to learn new systems, processes and industry regulations.
• The ability to work independently as your knowledge develops, while contributing to a wider team.
• Previous freight forwarding experience is desirable but not essential.
• We also welcome applications from candidates with administration, customer service, transport, logistics or other transferable experience, as well as those looking for their first opportunity in the industry.

Benefits you will receive:

• 30 days including Bank Holidays
• Post successful probation period the option to work “flexi” up to 20% of the week from the home office.
• Company events
• Private Pension scheme – 4%
• New, modern and spacious office suite with the latest I.T. tools on the desk to do the job
• Free Parking

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