Customer Service Inspections Manager

Approach Personnel are recruiting on behalf of an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything they do. We’re looking for a talented and enthusiastic individual Customer Inspections Manager to join there team.

About The Role

We are seeking an additional Customer Inspections Manager based at our clients Warrington office. This is a fixed term contract until July 2027.

Aim of the role: Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Operations Director, as well as Sales and Site Teams, to uphold the Customer Journey. This is a remote role covering both active and completed New Homes sites across the North West of England.

Responsibilities and Duties:

• Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
• Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer.
• Instruct and liaise with Tilia Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners.
• Monitoring and controlling the costs of remedial works.
• Understand Service Level Agreements and raise concerns to the HOCS and PD where these fall short.
• Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism.
• Contribute to ensuring Tilia retains HBF 5* builder rating.
• Attend NHBC resolution meetings as required.

About You:

• Extensive build knowledge and managing key priorities.
• Extensive new build, NHQC and Customer Service experience.
• You must have a real passion for quality and customer satisfaction.
• Ability to meet deadlines in a timely manner.
• Strong stakeholder management skills with the ability to influence at all levels.
• Literate in the use of IT.
• Experience of working in the Construction industry and in a similar role would be beneficial.
• A full UK driving license is required for this role.

Benefits package includes:

• Company Pension Scheme
• 26 days holiday with additional bank holidays
• Life Assurance
• Employee Assistance Programme

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

All applications will be dealt with in the strictest confidence

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