Family Help/Child Protection Information and Advice Officer

Family Help/Child Protection Information and Advice Officer
Location: Enfield Social Services
Pay rate: £22 per hour, negotiable depending on experience

Tempest Resourcing is recruiting an experienced Family Help/Child Protection Information and Advice Officer to support Enfield's Family Help Teams, Family Help Hubs or Multi-Agency Child Protection Team (MACPT).

You will provide administrative and information support, helping families and professionals access the right advice and ensuring referrals progress safely and efficiently. Previous experience working in this field is essential.

Key responsibilities

Provide information, advice and guidance to families and professionals contacting the service.

Screen referrals, support safe and effective triage, and ensure timely progression to the appropriate team member.

Independently manage administrative tasks, collate data, maintain accurate records and record outcomes.

Produce comprehensive reports and analyse key data using Excel, Liquid Logic and AI tools such as Copilot.

Support case-holding practitioners, advanced practitioners and team managers with the smooth running of the service.

Promote equality of opportunity for families from all backgrounds.

Support an outcome-focused approach that places children and families at the centre, encouraging their involvement in decisions and plans.

About you

Previous experience within family help, children's services or child protection is essential.

Strong organisational skills and the ability to work independently and manage competing priorities.

Clear communication skills and a professional, sensitive approach when supporting families and professionals.

Confidence handling sensitive information, maintaining accurate records and producing reports.

Strong IT and data skills to support the systems and reporting requirements of the role.

Interested? Apply with your CV today to find out more

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