Customer Service Advisor

St Albans, Hertfordshire

£27000 - £29000/annum

CUSTOMER SERVIE ADVISOR

Our client is a successful online business who, over the last 2 years, have grown from strength to strength. Due to their success, they are looking for an experienced customer service advisor who is a focused individual to work 4 days in their office and 1 from home.

Unico Recruitment is delighted to be recruiting for a Customer Service Advisor to join a well-established and successful business based in their office in Borehamwood

This is a fantastic opportunity for someone with previous customer service experience who enjoys speaking with customers, solving problems and working as part of a busy and supportive team.

Our client is a leading UK business with an extensive national presence as well as operations internationally. Due to the continued growth of their online operation, they are looking for a motivated and enthusiastic individual to join their Customer Service team.

The Role

As a Customer Service Advisor, you will play an important role in supporting customers and internal teams with online orders, enquiries and general customer service.

Your responsibilities will include:

Handling inbound and outbound calls with customers and internal branches
Processing customer orders placed through the website
Processing orders received from internal branches
Communicating with customers via online chat and email
Tracking customer orders and liaising with courier networks
Supporting customers with website queries and assisting them with placing orders
Resolving customer enquiries efficiently and professionally
Providing excellent customer service throughout the customer journey
Completing general office administration and customer service duties

About You

We are looking for someone who is confident, personable and genuinely enjoys helping customers.

The successful candidate will ideally have:

Previous experience within an office based customer service environment
Experience communicating with customers over the telephone and via email
Good computer skills and confidence learning new systems
Excellent communication and interpersonal skills
A strong work ethic and the ability to use your own initiative
A positive, friendly and professional approach
The ability to work effectively both independently and as part of a team
Good organisational skills and attention to detail
Full training will be provided on the company’s internal systems and processes.

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment London wishes you the best of luck in your job search.

Unico Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

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