HVAC Account Manager

Hyreus is recruiting an experienced HVAC Account Manager for an opportunity based in Warrington. This role would suit a commercially minded professional with a background in HVAC maintenance, facilities management (FM) or mechanical building services, who can manage customer relationships, oversee service delivery and identify opportunities for account growth.
The successful candidate will act as a key point of contact for clients, ensuring maintenance contracts are delivered effectively, customer expectations are met and service standards remain high. A strong understanding of HVAC maintenance, planned preventative maintenance and facilities management contracts would be highly beneficial.
Responsibilities

Manage and develop relationships with existing customers across HVAC maintenance, facilities management and building services.

Act as the main point of contact for clients, ensuring enquiries and service-related issues are handled professionally and efficiently.

Oversee customer accounts and support the effective delivery of HVAC maintenance contracts.

Work closely with service engineers, technical teams and operational departments to coordinate service delivery and resolve customer issues.

Monitor contract performance, service standards and customer satisfaction against agreed requirements.

Identify opportunities to develop existing accounts through additional services, contract extensions and new business.

Support contract reviews, renewals, quotations and commercial discussions.

Ensure customers receive regular updates on maintenance activities, service issues and planned works.

Review service performance and identify opportunities to improve operational efficiency and customer experience.

Build long-term customer relationships through regular communication, meetings and site visits.

Maintain accurate account records, contract documentation and customer reports.

Work collaboratively with internal teams to ensure contractual obligations and customer requirements are met.
The Ideal Candidate

Previous experience in an HVAC Account Manager, Service Account Manager, Contract Manager or similar role.

Background in HVAC maintenance, facilities management, mechanical building services or a related engineering environment.

Good understanding of HVAC systems, planned preventative maintenance (PPM), reactive maintenance and service contracts.

Experience managing customer accounts and maintaining relationships with commercial clients.

Understanding of facilities management contracts, service-level agreements and customer service requirements.

Commercial awareness, with the ability to identify opportunities for account development and business growth.

Experience supporting contract renewals, quotations, pricing and customer negotiations.

Strong communication, relationship-building and stakeholder management skills.

Organised and proactive, with the ability to manage multiple accounts and competing priorities.

A customer-focused approach, with the ability to resolve issues and coordinate effectively with technical and operational teams.

Confident working collaboratively across sales, engineering and service delivery functions

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