Major Incident Manager

Major Incident Manager

Location: Sheffield
Day rate: Up to £600 per day inside IR35

Duration: Until end of March 2027 (view a view to extend)
Type: Full time, 5 days a week

Hybrid: 2-3 days in the office, remainder remote working

Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management?

We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement.

Key Responsibilities

Lead Major Incident response across network, infrastructure, cloud and security environments
Coordinate technical teams, suppliers and stakeholders during service outages
Drive service restoration within agreed targets
Chair incident and crisis management calls
Conduct post-incident reviews and root cause analysis
Manage ITIL Incident, problem, change and service transition processes
Support disaster recovery and business continuity planning and testing
Provide executive-level incident reporting
Monitor supplier performance against SLAs and KPIs
Identify and mitigate operational risks
On call responsibility

Essential Experience

Major Incident Management within enterprise IT environments
Strong understanding of networks, servers, storage, virtualisation and cloud platforms
Experience leading technical recovery activities and supplier engagement
Knowledge of disaster recovery, business continuity and operational resilience
Excellent stakeholder management and communication skills
ITIL-based service management experience
Ability to perform effectively in high-pressure situations

Desirable

ITIL certification
ISO 22301 and/or ISO 27001 knowledge
Experience with Cisco, VMware, ServiceNow, Veeam, Fortinet, SIEM and vulnerability management tools

You will play a key role in protecting critical business services, driving operational resilience and leading responses to incidents that have real organisational impact.

If you thrive in fast-paced environments and enjoy solving complex service challenges, please get in touch

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