IT Support Analyst

IT Support Analyst

Barnsley (S73) | Office-Based

Salary: £28,000 - £34,000 + Excellent Benefits

Are you a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment?

We're working with a successful and growing multi-site business looking to recruit an IT Support Analyst to join their internal IT team. This is an excellent opportunity to take ownership of a varied support role, working closely with colleagues across multiple locations and helping to deliver a reliable, secure and efficient IT service.

The Role

You'll provide day-to-day IT support to users across the business, resolving technical issues, configuring equipment and ensuring systems run smoothly. This is a predominantly onsite role offering plenty of variety and exposure to a broad range of technologies.

Key Responsibilities

Provide 1st and 2nd line IT support via phone, email, remote access and in person.

Troubleshoot hardware, software and connectivity issues.

Support Microsoft 365 applications including Outlook, Teams and OneDrive.

Configure and deploy laptops, desktops, mobile devices and peripherals.

Manage user accounts, passwords and access permissions.

Support new starters and leavers with equipment and account setup.

Maintain IT asset records and software licence information.

Assist with IT security, compliance and system improvement initiatives.

Liaise with third-party suppliers to resolve technical issues.

Contribute to IT projects, upgrades and system rollouts.

About You

Previous experience in an IT Support, Helpdesk or Service Desk role.

Strong troubleshooting and problem-solving skills.

Experience supporting Windows and Microsoft 365 environments.

Excellent communication and customer service skills.

Organised, methodical and able to manage multiple priorities.

A proactive approach and willingness to learn new technologies.

Desirable

Active Directory / Microsoft Entra ID

VPN and networking knowledge

Mobile device support

Multi-site user support experience

Microsoft or CompTIA certifications

What's on Offer?

Competitive salary

Pension scheme

Healthcare benefits

Enhanced sick pay

Cycle to Work scheme

Additional holiday purchase scheme

Ongoing training and career development

Secure, long-term opportunity within a successful organisation


If you're looking for a varied, hands-on IT support role where you'll be valued and given the opportunity to develop, we'd love to hear from you.

INDAB

This is a summary of a vacancy from the advertiser. Read the full job description and apply →