Family Support Worker EDT

This role has a starting salary of £17,330 per annum, based on an 18 hour working week (pro rata to £34,660 FTE).

We are recruiting a new Family Support Worker (part time - 18 hours per week) to join our dynamic team at Surrey Emergency Duty Service, part of our CSPA service. Joining the service as a Family Support Worker will be an opportunity to be part of a culture in which children and families are supported in the spirit of partnership that encourages them to develop their own solutions while receiving the help and support they need to address their needs from professionals.

Our Offer to You

26 days' holiday (prorated for part-time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service

Option to buy up to 10 days of additional annual leave

A generous local government salary related pension

Up to 5 days of carer's leave and 2 paid volunteering days per year

Paternity, adoption and dependents leave

An Employee Assistance Programme (EAP) to support health and wellbeing

Learning and development hub where you can access a wealth of resources

Wellbeing and lifestyle discounts including gym, travel, and shopping

A chance to make a real difference to the lives of our residents

About the Team

The Emergency Duty Team (EDT) operates to respond to emergency situations out of office hours, from 5pm until 9am Monday to Friday, and providing a 24-hour service at weekends and bank holidays (including Christmas).

We respond to critical situations that are unable to wait until the next working day, these relate to children's safeguarding (Section 47), potential placement, or family breakdowns and any other Children's Services related emergency work.

About the Role

Our working environment is outcome focused, you will be working in a fast-paced setting ensuring that cases allocated are resolved in a timely manner and in line with legislation/policies and best practice. The ability to work under pressure and multitask confidently across various IT systems is key to the role.

As an EDT Family Support Worker, you will be responsible for receiving incoming calls and emails and distributing tasks to the appropriate member of staff to respond to. You will be required to undertake visits to family homes, police stations, hospitals etc as the need arises to support children, young people and families in crisis.

We want to be honest with you; the nature of some of the calls and correspondence we receive can be sensitive and at times upsetting. We recognise it can be challenging to take calls about abuse, neglect or from someone who is at risk or in crisis, but it is so important that we provide this service to people who need it. As such, robust personal resilience is essential. You will receive a comprehensive induction program on starting with us; you will receive supervision on a regular basis and will be supported on shift by the Duty Manager in a cohesive and supportive team environment.

Although this role involves working as part of a well-supported team, you will be given the tools to work independently to allow you to deliver work to a high standard.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our

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