Customer Success Manager

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.

Key duties and responsibilities-

Support and develop long-term relationships with customers and partners
Act as the main point of contact for customers after the sale
Guide customers through onboarding and into the start of their contract
Provide training, demos and support to help customers use portals and tools effectively
Monitor customer engagement and account activity to identify risks or opportunities
Carry out regular check-ins to ensure customers remain satisfied
Liaise with suppliers to support smooth service delivery
Represent the customer voice internally and share feedback across the business
Identify upsell, cross-sell and account growth opportunities
Review customer success metrics such as usage, engagement and renewals
Prepare reports and dashboards to track customer performance
Maintain accurate customer and account data across systems
Resolve customer complaints or concerns professionally and in a timely manner Requirements-

Experience in an Account Management or Customer Service role is essential
Experience within a Customer Facing role is preferred
Communication skills
Proactive
Experience using Salesforce is desirable but not essentialDetails-

Monday-Friday

Office based role in Newbury

Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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