Business Operations Coordinator

Business Operations Coordinator
Pampisford, Cambridgeshire CB22
Monday – Friday, 40 hours per week (negotiable)
About the Business
Cambridge Fire Research is an independent UKAS-accredited fire testing laboratory (Accreditation No. 4319) and a member of EGOLF, based just South of Cambridge. We provide fire-resistance and acoustic testing, primarily for customers in construction, fire protection and the wider built environment. We are making significant investment in our testing capabilities, with completion planned for the first half of 2027, enhancing our offering and giving customers a joined-up testing service.
We are a small, friendly and practical team. The work is specialist, but previous fire-testing experience is not required. Training will be provided, and relevant experience from a customer-focused, technical, construction, laboratory, sales-support or service environment would be an advantage.
The Role In A Nutshell
This role is the coordination hub between customers and the technical team. You will take ownership of customer enquiries and communication, organise laboratory bookings, maintain the testing and activity schedule, support routine commercial administration and coordinate the information, people and resources needed to keep work moving. The role is primarily administrative and operational, but it requires judgement, confidence with customers and the ability to manage changing priorities.
What Success Looks Like:

• Customers receive prompt, clear and professional communication.
• Quotations and customer purchase orders are supported by complete, accurate and timely information.
• The current and forward testing schedule is accurate, visible and realistic.
• People, resources, information and dependencies are coordinated before they become constraints.
• Customer commitments, deliverables and hand-offs are followed through.
• Schedule conflicts and emerging delays are identified and escalated early.
• Routine purchasing, records and trackers are controlled, current and reliable.

The Person We’re Looking For
You will be an energetic and dependable organiser who enjoys being the person who keeps customers informed and makes the moving parts fit together. You will be comfortable following up colleagues, working across functions and bringing order to a schedule that changes frequently.
Essential Capabilities:

• Strong organisation and prioritisation, with careful attention to detail.
• Confident, professional customer communication by telephone and email.
• Ability to coordinate schedules, information, actions and deadlines across several people.
• Good judgement about when to resolve an issue and when to escalate it.
• Accurate record-keeping and confidence using Microsoft 365, particularly Outlook, Word and Excel.
• Clear written English and practical numeracy.
• Comfort working on site within a small, hands-on technical business.

Useful Experience:

• Customer operations, service coordination, project coordination, scheduling, office management or sales administration.
• Supporting quotations, customer purchase orders, routine purchasing or supplier administration.
• A technical, engineering, construction, laboratory or regulated environment.
• Coordinating logistics, suppliers, goods or document-controlled workflows.
• Reading drawings or familiarity with construction materials is useful but not required.

Qualifications
A degree is not required. A Level 3 qualification in business administration, customer service, operations or a related subject would be useful, but practical capability, judgement and evidence of coordination ownership are more important.
What We Offer:

• 23 days annual leave.
• Contributory pension scheme.
• Ongoing professional development and role-specific training.
• Flexible working hours may be considered; the role requires on-site working.

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