Account Manager

Job Title: Account Manager
Location: Bar Hill
Salary: £27-28K per annum
Hours: (Apply online only) Mon-Thurs (Apply online only) FridayAn exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.Key Responsibilities:
Build and maintain strong relationships with customers via email and internal systems
Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
Respond to customer enquiries and provide timely updates on order status
Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
Monitor and update order schedules, escalating any issues where necessary
Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
Prepare and update customer quotations and support RFQs
Raise credit and debit notes where required
Review and manage the customer order book, ensuring all changes are communicated effectively
Support stock takes, audits, and sales forecasting activities
Attend production meetings and contribute to operational planning
Identify potential issues and propose solutions to improve customer satisfaction and efficiencySkills & Experience:
Previous experience in a customer service or sales support role
Strong organisational skills with excellent attention to detail
Confident communicator with the ability to build relationships
Proactive, self-motivated, and solution-focused
Strong IT skills, particularly Microsoft Excel
Ability to work independently and as part of a team in a fast-paced environment
Experience with ERP/CRM systems (e.g. SAP) desirable
Understanding of technical drawings and manufacturing processes desirableBenefits:
25 days annual leave plus bank holidays (increasing with service)
Early finish on Fridays
Private healthcare and dental cover
Life assurance and income protection
Employee assistance programme
Bonus and salary progression schemes
Employee discount platform
Enhanced family leave
Company events

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