Customer Service Representative

Customer Service & Sales Support Representative

Guildford | Monday-Friday, 9am-5pm | £15.00-£16.50 per hour (£28,000-£30,000 equivalent) | Temp-to-Perm

We're partnering with a leading luxury eyewear brand to recruit a Customer Service & Sales Support Representative for an initial 6-month temporary contract, with the opportunity to become permanent.

This is a premium customer experience role where you'll become a product and brand specialist, delivering a high-touch, consultative service to both B2B and B2C customers. We're looking for someone who genuinely enjoys building relationships, solving problems and going above and beyond to create an exceptional customer journey.

Key responsibilities:

Managing customer enquiries via phone and email
Supporting customers with orders, deliveries, returns and product queries
Building strong relationships with retail partners and consumers
Providing a personalised, premium customer experience
Working closely with internal teams to ensure seamless service
Processing orders and maintaining accurate customer recordsAbout you:

Previous customer service experience
Excellent communication and relationship-building skills
Proactive, organised and solutions-focused
Strong attention to detail
Passionate about delivering outstanding customer serviceThis is a fantastic opportunity to join a prestigious brand and build a long-term career within a growing business.

Interested? Apply now or get in touch for more information.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

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