Customer Service/Administrator

Guildford, Surrey

£24000 - £28000/annum

Customer Service/Administrator
Salary: £24,000 – £28,000
Job Type: Full-time, Permanent
Location: Guildford
Hours: Full Time
Monday to Friday, alternating shifts:
Week 1: 08:00 – 17:00 (1-hour lunch)
Week 2: 09:00 – 18:00 (1-hour lunch)
About the Role
My client is a privately owned Building Services Company providing design, installation, maintenance and repair services across domestic and commercial plumbing, heating, hot water, gas, air conditioning and electrical systems.
Due to continued expansion, they are looking for an experienced Customer Service/Administrator to join their busy team.
This is a key role within the business, supporting the successful delivery of planned and reactive maintenance work, as well as the installation of domestic heating systems within the social housing sector.
The successful candidate will be responsible for handling calls from clients, residents and engineers, planning and scheduling work, managing job information and ensuring that all back-office processes are organised, accurate and completed efficiently.
Key Responsibilities

Answering calls and responding to queries from customers and clients by telephone and email
Loading and managing the full lifecycle of jobs using ServicePro scheduling software
Carrying out ServicePro housekeeping to ensure jobs are progressed and closed correctly for invoicing
Planning reactive and routine maintenance visits using scheduling software
Liaising with Managers, Supervisors and Engineers regarding workloads and job requirements
Assisting the Contract Manager and wider team with contract queries and Excel reporting
Assisting with the preparation of quotes, estimates and valuations
Ensuring all administration is completed accurately and efficiently
Managing a busy workload and prioritising tasks to meet deadlines
Providing a professional and high level of customer service at all times

Key Skills & Experience

Previous experience working within a busy customer service, administration or scheduling environment
Strong experience using Microsoft Word, Excel and Outlook
Previous experience with scheduling software would be highly advantageous
Ideally, experience within the facilities management, social housing maintenance or building services sector
Excellent verbal and written communication skills
Confident and professional telephone manner
Strong customer service skills
Good data entry speed and accuracy
Excellent organisation and time management skills
Ability to prioritise workload effectively within a busy office environment
Ability to work confidently both independently and as part of a team
Strong attention to detail
Comfortable dealing directly with clients, representatives, customers and engineers
Ability to remain calm and work effectively under pressure