Responsive Repairs Manager - Remote

We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.

This is a home based role.

The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)

We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.

Duties will include (but are not limited to):

Managing responsive repairs services across a housing portfolio

Overseeing complex damp and mould cases

Handling and resolving customer complaints and escalations

Driving contractor performance and service delivery

Chasing outstanding repairs and reducing backlogs

Conducting site visits and supporting operational teams on the ground

Experience required:

Proven experience managing responsive repairs services within a social housing or local authority environment

Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement

Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions

Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets

Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements

Skills, knowledge and expertise required:

Strong experience managing responsive repairs and maintenance services within a social housing environment

Proven track record of handling damp & mould cases, customer complaints, and service escalations

Experience managing contractors, in-house repairs teams, and performance against KPIs

Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs

Working hours:

35 hours per week

Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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