Customer Support Co-Ordinator

TF1 6QJ

£24000 - £26000/annum

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we’ll help you learn the technical side, with full training, room to progress and your evenings and weekends free.

Customer Support Co-Ordinator
Telford

Full-time, permanent - 37.5 hours per week
£24,000–£26,000 DOE
Monday to Friday - no evenings or weekends
Hybrid after successful completion of training

Applicants must be authorised to work in the UK

About Enconvo

Enconvo helps businesses stay connected through cloud phone systems, broadband, mobile and IT solutions. Part of the European Enreach Group, with over 1,100 colleagues, we put customers at the heart of everything we do.

The Role

You’ll support customers by phone, email, WhatsApp and our support systems, taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You’ll also identify opportunities to improve customer satisfaction and support business growth.

What You’ll Be Doing

Resolve faults, billing queries, complaints, account support and service changes
Provide first-line technical support and rectify common issues
Understand customer needs and identify additional products or services
Manage orders, service changes and customer records accurately and on time
Work with internal teams and suppliers to resolve complex issues
Develop your product knowledge and help improve service processes and customer experience

Who We’re Looking For

Previous B2B customer service experience
Customer-first approach, commercial awareness and confidence taking ownership of problems
Strong written and verbal communication, building rapport across multiple channels
Organised, accurate and comfortable in a fast-paced environment
Positive, proactive attitude and willingness to learn systems, products and basic troubleshooting
Good Microsoft Office knowledge
Interest in technology or telecoms beneficial; technical experience isn’t essential – full training and support provided

What You’ll Get

23 days’ holiday, plus more for long service, your birthday off and the option to buy extra leave
Enhanced maternity, paternity and adoption pay
Salary sacrifice pension, healthcare, life cover and Perkbox discounts
Full training and career progression opportunities
A supportive, innovative European group that values collaboration and customers
Team and company events in a fun working environment

How to Apply

If you have the skills and experience required for this position, click ‘apply’ today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

Other suitable skills and experiences include: Customer Service Advisor, Customer Support Advisor, Customer Service Co-Ordinator, B2B Customer Service, Customer Care, Client Services, Account Support, Telecoms Support, First-Line Support, Customer Service Administrator

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