Head of Block Management

Head of Block Management

Hyperion Partners is delighted to be working in partnership with our client to recruit an experienced and driven Head of Block Management to lead and develop their block management function in London.

This is a senior leadership opportunity for an accomplished block management professional who can combine strategic leadership with strong operational knowledge, whilst maintaining an excellent level of service to leaseholders, freeholders and clients.

The Role

As Head of Block Management, you will take overall responsibility for the performance and development of the block management function, overseeing a portfolio of residential developments and leading a team of property management professionals.

You will play a key role in shaping the department's strategy, processes and service standards, whilst ensuring that clients receive a consistently high-quality management service.

The successful candidate will be confident managing complex leasehold matters, service charges, major works and stakeholder relationships, with the commercial awareness and leadership skills to drive the department forward.

Key Responsibilities

Lead, manage and develop the block management team, providing clear direction, support and performance management.

Have overall responsibility for a residential block management portfolio, ensuring properties are managed to a consistently high standard.

Maintain strong relationships with freeholders, residents, leaseholders, clients, contractors and other key stakeholders.

Oversee service charge budgets, expenditure, arrears and financial performance across the portfolio.

Ensure compliance with relevant legislation, regulations, leases and industry best practice.

Oversee major works programmes, Section 20 consultation and associated contractor management.

Monitor portfolio performance, identifying opportunities to improve operational efficiency and client service.

Handle escalated leasehold, resident and client issues, providing appropriate resolutions.

Develop and implement robust processes and procedures across the block management function.

Work closely with senior management to establish departmental objectives and support wider business growth.

Coach and mentor property managers, helping to develop capability and maintain high professional standards.

Ensure accurate and timely reporting to clients and senior stakeholders.

About You

We are looking for an experienced Head of Block Management / Senior Block Manager / Block Management Team Leader with a strong track record within residential leasehold property management.

You will ideally have:

MTPI qualification – essential.

Significant experience within residential block management.

Previous experience managing and developing a team.

Strong knowledge of leasehold legislation and residential property management.

Extensive experience with service charges, budgets and financial management.

Strong understanding of Section 20 consultation and major works.

Excellent client and stakeholder management skills.

The ability to manage competing priorities across a varied portfolio.

Strong written and verbal communication skills.

A commercial and solutions-focused approach.

Excellent organisational skills and attention to detail.

The confidence and credibility to operate at senior management level.

What's on Offer

Senior leadership position within an established London property business.

Opportunity to shape and develop the block management function.

Competitive salary and benefits package.

Supportive and professional working environment.

Opportunity for long-term career progression.

The chance to make a significant impact on the growth and performance of the department.

About Hyperion Partners

Hyperion Partners is a specialist recruitment consultancy focused on connecting exceptional property professionals with leading businesses across the UK.

We are representing our client exclusively on this appointment and are managing the recruitment process from initial conversation through to offer.

If you are an experienced MTPI-qualified block management professional looking for your next senior leadership opportunity in London, we'd be keen to hear from you.

Apply now or contact Hyperion Partners for a confidential discussion about the opportunity

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