Internal Account Manager

Internal Account Manager - Poole - up to £31,000 per annum

Do you get more satisfaction from solving a customer's problem than from chasing a sale?
This Internal Account Manager role pays up to 31,000 plus bonus and based in Poole.
When an order hits a snag, you'll be the one who finds the alternative, brings in the right people and gets it sorted.

As an Internal Account Manager, you will benefit from:

Monthly profit share bonus, plus an account management scheme linked to pod performance
A supportive pod structure, working alongside a fellow Internal Account Manager and a Customer Success Manager
Full product training, with specialist support from experienced colleagues
Holiday buy-back scheme and company sick pay
Free onsite parking and free lunch Fridays
Employee assistance programme and Perks at Work
Free LinkedIn Learning access, Cycle to Work scheme and regular company socials
As an Internal Account Manager, your responsibilities will include:

Managing a shared customer inbox and phone line, owning queries through to resolution
Processing customer orders from receipt to delivery across ERP, CRM and data systems
Finding alternatives when products are delayed or unavailable, and working with internal experts to get the best outcome
Coordinating goods in and booking transport to third-party logistics sites within agreed freight allowances
Preparing shipping and export paperwork
Reviewing stock and reorder reports, and making recommendations based on customer forecasts
As an Internal Account Manager, your experience will include:

A background in account management, customer service, coordination or PA work where you owned problems, not just followed scripts
Strong Excel skills and confidence picking up multiple systems
Excellent organisation and the ability to juggle several priorities at once
Confident, professional communication by email, phone and Teams
Resilience and initiative when plans change
Experience in supply chain, logistics or export would be useful but isn't essential
If you're after a stable, permanent role where your organisation and problem-solving make a real difference to customers, this Internal Account Manager opportunity could be the one. Apply today with an up-to-date CV or call Sophie at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made

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