Supervisor / Team leader
St. Albans, Hertfordshire
A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education…
Your new company
A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education, and public sectors. With a strong focus on sustainability, social value, and customer satisfaction, working closely with local authorities and housing associations to maintain and improve homes and communities.
Your new role
Team Leader or Supervisor required to support the delivery of responsive repairs, planned maintenance, compliance works, and refurbishment programmes across social housing portfolios. Due to continued growth, they are seeking an experienced Team Leader/Supervisor to support operational delivery and lead a high-performing team.
As Team Leader/Supervisor, you will play a key role in overseeing day-to-day operations, ensuring excellent service delivery, customer satisfaction, and achievement of contractual KPIs. You will support the management team in driving productivity, quality, compliance, and continuous improvement across the business.
Key Responsibilities:
Lead and supervise operational teams to achieve performance targets
Manage resources effectively to ensure works are delivered safely, on time, and within budget
Drive high standards of customer service and stakeholder engagement
Monitor quality and promote a "right first time" culture
Support business objectives, service improvements, and operational change initiatives
Assist in the management of team performance and staff development
Conduct regular team meetings and performance reviews
Support Health, Safety & Environmental compliance across all activities
Identify operational risks and implement solutions proactively
Produce reports and performance data for management review
What you'll need to succeed
Previous experience in a Team Leader, Supervisor, or similar operational management role
Experience leading teams within property maintenance, construction, facilities management, social housing, or a similar environment
What you need to do now
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