Sales Operation Team Leader

Role Purpose

The Sales Operations Team Leader is responsible for the day-to-day leadership, performance, and development of the Sales Operations function at Millgate.

This role ensures the smooth, accurate, and efficient processing of all sales-related activities, enabling the Sales team to maximise revenue while maintaining high levels of operational accuracy, supplier coordination, and customer satisfaction.

The role acts as a key bridge between Sales, Finance, Logistics, and Service Delivery, ensuring all operational processes are aligned, scalable, and continuously improved.

Key Responsibilities

Leadership & People Management

Lead, coach, and develop the Sales Operations team, setting clear expectations for performance, quality, and productivity

Conduct regular one-to-ones, reviews, and development planning

Foster a high-performing, accountable, and collaborative team culture

Support onboarding and training of new team members

Ensure strong communication standards across internal and external stakeholders

Operational Management & Process Excellence

Oversee order processing activities (EDI, supplier portals, purchase orders, credit card transactions) ensuring accuracy and timeliness

Manage sales order lifecycle from quote acceptance through to delivery and invoicing

Ensure timely and accurate communication of ETAs, back orders, and delivery updates to the Sales team

Monitor and improve key operational KPIs (order accuracy, processing time, backlog levels, etc.)

Identify inefficiencies and implement process improvements and automation opportunities

Ensure all processes are documented, standardised, and compliant with internal controls and ISO 9001

Sales Enablement & Business Support

Provide operational support to Account Managers to maximise customer opportunities and conversion rates

Ensure CRM/ERP (e.g. NetSuite) data accuracy, order integrity, and pipeline hygiene

Support pricing, deal registrations, and bid submissions where required

Act as the escalation point for operational issues impacting the Sales Operations function

Supplier & Partner Management

Build effective working relationships with key suppliers and distributors

Ensure supplier SLAs and delivery expectations are met and managed

Escalate and resolve supply chain issues effectively

Collaboration & Cross-Functional Working

Work closely with:

o Sales & Account Management teams

o Stores & Logistics

o Finance (billing, margins, credit control alignment)

o Service Desk, Engineering and Professional Services (for services and project orders)

o Ensure alignment between what is sold and what can be operationally delivered

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