Customer Support Administrator

Customer Support Administrator
Hersham

£26,000 to £28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you?

Hybrid working - 2 days from home after probation
Flexible working options
25 days holiday + bank holidays

Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

Manage a portfolio of customer accounts daily
Process orders and coordinate delivery schedules
Work closely with the Sales team to support business growth
Track orders and ensure timely, accurate deliveries
Build strong, lasting relationships with customers
Provide product information and updates on orders/contracts
Handle queries and complaints with confidence and care
Support internal teams with administrative tasks when needed

Skills required

At least 1 year of office-based customer service experience
Strong IT skills - ideally with SAP, Power BI, or advanced Excel
Confident using the MS Office suite
Excellent communication and relationship-building skills
Hybrid working atter probation
Own transport is essential due to location

Apply now and take the next step in joining a fantastic team

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