Service Advisor

Eastbourne, East Sussex

£32000/annum Free parking

We are delighted to be working alongside an established and highly reputable company, as they seek to recruit a Service Advisor to join their friendly and busy team in Eastbourne.
This is a great opportunity for someone who has previous experience within a similar role and ideally has a good understanding of tyres, brakes and general vehicle maintenance. You will be the main point of contact for customers, ensuring they receive an excellent level of service from their initial enquiry through to completion of work on their vehicle.
As a Service Advisor, your key responsibilities will include:

Dealing with customers face-to-face, over the telephone and via email
Understanding customer requirements and advising on tyres, servicing and repairs
Checking vehicles in and ensuring customer and vehicle information is recorded accurately
Preparing quotations for tyres, servicing, brakes, suspension and other repairs
Liaising closely with technicians and keeping customers updated on the progress of their vehicle
Contacting customers regarding any additional work required and gaining authorisation
Creating and closing job cards, processing invoices and taking payments
Assisting with the daily planning and organisation of the workshop
Working towards agreed targets whilst maintaining excellent customer service

Requirements for the Service Advisor:

Previous experience within a similar automotive, tyre or fast-fit environment
Knowledge of tyres, brakes and general vehicle maintenance
Excellent customer service and communication skills
Confident dealing with customers both face-to-face and over the telephone
Strong organisational skills with the ability to manage multiple tasks at once
Confident using computers and customer/workshop management systems
Full UK driving licence (essential)

Salary, Hours & Benefits for the Service Advisor:

£32,000
Monday to Friday 8am to 5:30pm + Saturday mornings on a rota, 8:30am to 12pm
Based in Eastbourne
Free onsite parking
Staff discount on servicing, wheels, brakes and more, also extended to family members
Standard holidays plus Bank Holidays
Workplace pension
PPE provided

This is an excellent opportunity for someone with previous automotive experience who enjoys working with customers and is looking to join a busy, friendly and established environment.
Apply now for more information and immediate consideration.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy

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