Salesforce Transformation & Delivery Lead

Title: Lead Salesforce Transformation & Delivery

Duration: Fix Term Contract -12 Months

Location: WALSALL, West Midlands,UK

You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness.

What You'll Be Doing

• Lead the end-to-end Salesforce implementation programme.
• Develop and own the project roadmap and delivery plan.
• Manage multiple workstreams across technology, operations and business change.
• Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.
• Build strong relationships with senior operational leaders and executive sponsors.
• Chair programme governance meetings and Steering Groups.
• Manage programme risks, issues, dependencies and decisions.
• Oversee budget management and programme reporting.
• Ensure business readiness, communications and user adoption.
• Coordinate testing, data migration, cutover planning and go-live activities.
• Drive benefits realisation and continuous improvement following implementation

What We're Looking For

We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do.

• Significant experience leading enterprise Salesforce implementations.
• Experience delivering complex digital transformation programmes.
• Strong knowledge of Salesforce delivery methodologies.
• Experience working with Salesforce implementation partners and System Integrators.
• Excellent stakeholder management skills with the confidence to influence at Executive level.
• Strong programme governance and planning capability.
• Experience managing multiple workstreams simultaneously.
• Excellent commercial awareness and budget management

Desirable Experience

Experience in 4 or more of the following would be advantageous:

• Service Cloud • Experience Cloud • Sales Cloud• Omni-Channel• Contact Centre technology
• Utilities sector• Customer Service operations• Billing and Collections• Regulatory environments
• Data migration and system integrations• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems• Agile and hybrid delivery methodologies

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