Customer Service Administrator

Kenny Recruit is working with a fast-growing UK distribution business operating within convenience and vape sectors to find an ambitious Customer Growth Executive.

Our client partners with independent retailers and convenience stores, supplying a broad and evolving portfolio of high-demand consumer products. Known for strong retail relationships, category expertise, and rapid growth, the business offers an agile, performance-driven sales environment.

This is a fast-paced, office-based sales support role where you’ll work closely with Territory Account Managers to help grow and protect customer relationships across the UK.

You’ll become part of a dedicated regional sales team, supporting field-based colleagues by reactivating dormant customers, converting registered non-buyers into active accounts and ensuring retailers continue to receive excellent service and support.

You won’t be working alone. You’ll be part of a driven, energetic office-based team in Blackburn, all working together to create opportunities, drive activity and support growth across the business.

Working hours: 9.00am to 5.30pm

Location: Blackburn, 4/5 days in the office

Salary: up to £28,000 per annum (dependent on experience) + commission and benefits

Key Responsibilities

• Making outbound sales and reactivation calls to convenience and vape retailers
• Reactivating dormant customer accounts and rebuilding engagement
• Converting registered non-buyers into active purchasing customers
• Supporting Territory Account Managers with account management activity
• Covering customer call files during territory transitions or vacancies
• Building strong relationships with independent retailers over the phone
• Managing and updating customer data files and CRM systems
• Working closely with assigned TAMs to ensure aligned communication and customer support
• Identifying sales opportunities and passing qualified leads into the field sales team
• Delivering high levels of outbound activity — typically 50+ calls per day
• Supporting promotional campaigns, product launches and sales initiatives
• Helping drive customer retention, sales growth and account development

What we're looking for

• Experience in outbound telesales, call centres or phone-based sales roles
• Confidence making high volumes of outbound calls daily
• Experience working to sales targets and KPIs
• Strong communication and relationship-building skills
• Good organisational skills and attention to detail
• Confidence working with customer data, spreadsheets and CRM systems
• A proactive and resilient mindset
• The ability to work at pace whilst maintaining quality and professionalism
• A team-focused attitude with strong collaboration skills
• A desire to learn, improve and contribute to team success
• Experience within convenience, wholesale, FMCG or vape sectors would be beneficial, but attitude and drive are just as important.

Next Steps:

Shortlisted candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible.

We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat

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