Customer Advisor Administrator
DH1, Durham, County Durham
Do you have customer service and administration experience and enjoy helping customers while keeping accurate records and information? Are you…
Do you have strong administrative and organisational skills, excellent attention to detail and enjoy working across multiple areas of a business?
Are you confident dealing with customers, suppliers and subcontractors and looking for a varied role within the housebuilding industry?
We’re recruiting a Business Support Administrator to join a growing regional housebuilder based in County Durham.
This is a varied role providing professional administrative support across Commercial, Land, Sales, Customer Care, Finance and Operations. You’ll help keep day-to-day office processes running smoothly while taking ownership of a range of important administrative responsibilities.
From reception and office administration through to purchase orders, customer extras, land enquiries and subcontractor information, this role offers excellent exposure to how a busy housebuilding business operates.
What You’ll Be Doing
Take responsibility for reception and front desk duties, welcoming visitors and professionally handling incoming calls and enquiries
Manage incoming post, office supplies, stationery, equipment and general office administration
Maintain accurate company records, filing systems, documentation and shared-drive information
Prepare and process business and plot documentation
Coordinate meetings, diaries and calendars and take minutes where required
Support the administration of business insurance renewals and compliance records
Record and manage incoming land enquiries using CRM systems
Raise, process and record authorised purchase orders through ERP systems in line with company procedures
Coordinate the administration of customer extras, including checking pricing, raising orders and providing accurate information to site teams and subcontractors
Maintain accurate customer extras records and provide supporting information to Accounts and Commercial teams
Liaise with subcontractors, following up outstanding information and actions
Provide wider administrative support across Sales, Customer Care and other departments as required
What We’re Looking For
Previous experience in administration, business support, office coordination or a similar role
Excellent organisation and attention to detail
Strong written and verbal communication skills
Professional and friendly manner when dealing with customers, visitors, colleagues, suppliers and subcontractors
Ability to manage multiple priorities and deadlines effectively
Good numerical skills and confidence checking prices, orders and detailed information
Good knowledge of Microsoft Office and/or Google Workspace
Confidence using business software and ability to learn new CRM and ERP systems
Proactive approach with the confidence to chase outstanding information, identify discrepancies and use your own initiative
Desirable:
Previous experience within housebuilding, construction or property
Experience using Evolution, HubSpot or similar ERP/CRM systems
Experience working with purchase orders, subcontractors, customer extras or commercial administration
The Details
Location: County Durham
Role Type: Full-time
Industry: Housebuilding / Construction
Departments Supported: Commercial, Land, Sales, Customer Care, Finance & Operations
If you’re a highly organised and proactive administrator looking for a varied role with exposure to multiple areas of a successful housebuilding business, we’d love to hear from you.
For this position, Elvet Recruitment Limited will be acting as an employment agency in relation to permanent recruitment on behalf of our client.
By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.
Please call Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail
This is a summary of a vacancy from the advertiser. Read the full job description and apply →
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