Planner/ Sheduler Needed in Warrington

WA3, Risley, Warrington

£19/hour

My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.

Responsible for all reactive jobs received through the customer support process – ensuring
Writing report Dealing with WIP
Preparation of reports and documentation
Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners, including purchase order creation and service delivery management.
Raising PO and invoices
Production of valuations and presentation of results
Quote logging and processing
Collating timesheets from engineers, chasing and checking quality of data
Contract set-up (PPM / System support)
Application billing preparation
that they are processed for payment correctly according to the contract terms, specification and schedule of rates
Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
Chasing and escalation within the regions all SLA & KPI breaches
Co-ordination of Site Audits
Co-ordinate monthly meetings and reviews generally
PPM & Reactive Works Reporting
Liaising with regional team over client requirements for scheduling ad-hoc works
Collation of stats for invoicing (reactive and ppm’s)
Validation of all reactive charges submitted by the regional teams
Valuation of all quotations/estimates submitted by the regional teams
Assisting colleagues with the team where necessary
Co-ordinate Audits on behalf of Regional Managers
Co-ordinate monthly meetings and reviews generally
Experience in delivering high-class customer service
An excellent telephone manner is essential