Customer Care Representative

Customer Care Representative

Salary: £28,000 - £30,000 per annum
Full Time | 36 Hours Per Week - Opportunity to Work from Home on Fridays

Are you passionate about delivering exceptional customer service and building strong client relationships? We are seeking a proactive and customer-focused Customer Care Representative to join a busy Supply Chain team within a well-established manufacturing organisation specialising in innovative and sustainable food packaging solutions.

This is an exciting opportunity to join a growing international business where customer satisfaction, continuous improvement, and teamwork are at the heart of everything they do.

The RoleAs a Customer Care Representative, you will act as a key link between customers, sales teams, and internal departments, ensuring orders are processed accurately and delivered efficiently while providing a first-class customer experience.

Key Responsibilities
Manage customer orders from receipt through to delivery, ensuring a smooth and efficient process.

Provide prompt, professional, and effective customer support via phone and email.

Handle customer enquiries regarding products, pricing, delivery schedules, and account information.

Investigate and resolve customer complaints and issues in a timely manner.

Maintain accurate pricing information in line with commercial agreements and negotiated terms.

Support the Sales team by responding quickly to requests and providing administrative assistance.

Serve as a primary point of contact for both internal and external customers on supply chain and order-related matters.

Ensure customer records and account information are kept up to date within the ERP system.

Coordinate international shipments and support customs compliance requirements.

Provide cover and support for colleagues and management during periods of absence.

Contribute ideas and initiatives that enhance processes, improve efficiency, and add value for customers.

About You
To be successful in this role, you will have:

A good standard of education, ideally A Levels, Baccalaureate, Degree level, or equivalent.

Strong IT skills, including Microsoft Office applications, with the ability to learn new systems quickly.

Previous experience working with an ERP system (desirable).

Excellent customer service skills with the ability to build long-lasting relationships.

A proactive approach to identifying customer needs and resolving issues before they escalate.

Strong communication and interpersonal skills with a friendly, professional manner.

The ability to remain calm and resilient when working under pressure.

Excellent organisational, planning, and problem-solving abilities.

A methodical and accurate approach to managing workloads and meeting deadlines.

The ability to work both independently and collaboratively within a team environment.

A positive, flexible, and self-motivated attitude with a willingness to support the business when required.

What's on Offer?
Competitive salary of £28,000 - £30,000 per annum

Hybrid working arrangement with potential to work from home on Fridays

36-hour working week

Opportunity to join a supportive and collaborative team

Career development within a growing international organisation

Dynamic and fast-paced working environment

If you're an enthusiastic customer service professional looking for your next challenge, we'd love to hear from you.

Apply today to find out more

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