Contracts Manager

Bristol

£10000/month

Job Title: Contracts Manager
Location: Bristol
Salary: Up to £75,000 DOE

Job Summary: Fusion People are seeking an experienced and proactive Contracts Manager to oversee the delivery of maintenance and facilities management services across a dedicated client portfolio. The successful candidate will be responsible for managing reactive, quoted, and planned works, ensuring exceptional service delivery while maintaining profitability, compliance, and client satisfaction.

As the primary point of contact for your assigned client, you will build strong working relationships, coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations and service level agreements (SLAs) are consistently achieved.

Key Responsibilities

Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works
Act as the day-to-day liaison between clients, the help desk team, and operational staff to ensure the efficient delivery of services
Conduct site surveys for both prospective and completed works, identifying client requirements and project scope
Prepare and submit accurate, competitive, and profitable quotations for remedial and additional works
Monitor service delivery to ensure compliance with contractual requirements, industry regulations, and agreed SLAs
Attend client meetings to provide updates on project progress, discuss reactive works, and review costs and performance
Investigate and resolve client queries or complaints promptly and professionally
Develop and manage Planned Preventative Maintenance (PPM) schedules across multiple sites, ensuring all services are completed within agreed time frames
Maintain accurate records and ensure all documentation and compliance paperwork is up to date
Produce operational reports and updates as required by senior management
Participate in the out-of-hours Contracts Manager on-call rota
Undertake any additional duties required by management to support business objectives

Skills & Experience

Previous experience within the Facilities Management (FM) sector or a related industry
Strong understanding of maintenance operations, service delivery, and contract management
Excellent communication and relationship-building skills, with the ability to interact confidently at all levels
Proficient in Microsoft Office applications, including Word, Excel, and Outlook
Experience producing professional quotations, cost estimates, and reports
Strong organisational and time-management skills with the ability to prioritise workloads and meet deadlines
Commercial awareness with the ability to balance competitive pricing and profitability
Ability to work independently while contributing effectively as part of a wider team

Desirable

Experience managing multiple sites and client contracts
Knowledge of compliance requirements and service level agreement management
Proven ability to identify efficiencies and cost-saving opportunities without compromising service quality

If you're interested in this contracts manager role in Bristol then please apply via the advert and call Aaron on (phone number removed).

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

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