Service Advisor

SERVICE ADVISOR

BRIGHTON | £31,500 BASIC | £40,000+ OTE, UNCAPPED | MONDAY–FRIDAY 8AM–6PM + 1 IN 4 SATURDAY MORNINGS | AUTOMOTIVE DEALERSHIP

A ROLE FOR SERVICE ADVISORS WHO KNOW HOW TO LOOK AFTER CUSTOMERS

If you’re an experienced Service Advisor looking for a role offering strong earning potential, a Monday–Friday working pattern and genuine uncapped OTE, this could be worth a closer look.

We’re recruiting for an established automotive dealership in Brighton that is looking to strengthen its Aftersales team with an experienced Service Advisor.

THE OPPORTUNITY

This is a customer-focused role suited to someone who is confident managing the full service journey, from booking vehicles in and discussing work required through to keeping customers updated and ensuring a smooth collection.

You’ll be working closely with the Workshop team, handling customer queries, discussing servicing and repairs and identifying additional work where appropriate.

THE PACKAGE INCLUDES:

£31,500 basic salary

£40,000+ OTE — uncapped

Monday–Friday, 8am–6pm

1 in 4 Saturday mornings

Established automotive dealership

Professional Aftersales environment

Genuine opportunity to increase earnings through performance

THE ROLE

Manage customer bookings and vehicle check-ins

Discuss servicing, repairs and additional work with customers

Provide accurate estimates and explain work required

Keep customers updated throughout the service and repair process

Liaise closely with Technicians and the Workshop team

Identify opportunities for additional work

Handle customer queries and resolve issues efficiently

Maintain accurate records and ensure all relevant information is captured

Ensure customers receive a smooth and professional experience throughout

Work towards departmental and customer service targets

WHAT WE’RE LOOKING FOR

You’ll need:

Proven experience as a Service Advisor within an automotive environment

Strong customer service and communication skills

Confidence discussing servicing, repairs and associated costs

Good organisation and the ability to manage a busy workload

Commercial awareness and the ability to identify opportunities

Strong attention to detail

A professional and approachable manner

Ability to work effectively as part of a busy Aftersales team

Main dealership experience would be advantageous

THE PEMBROOK DIFFERENCE

We don’t simply pass CVs around.

If your experience looks right for the opportunity, a member of the Pembrook team will speak with you first, understand what you’re looking for and make sure you have the full picture before anything goes further.

Straightforward, confidential and focused on getting the right people into the right roles.

INTERESTED?

If you’re an experienced Service Advisor looking for your next opportunity in Brighton, apply today and a member of the Pembrook team will be in touch for a confidential conversation

This is a summary of a vacancy from the advertiser. Read the full job description and apply →