Operational Manager

Operational Manager

Location: South East
Rate: Negotiable
Contract: 6 - Months Ongoing

Spencer Clarke Group are supporting a local authority to appoint an Operational Manager for there home improvement agency.

This is a hands-on operational management role, leading the technical delivery of home repairs, improvements and adaptations so disabled and vulnerable residents can live safely and independently at home. You will supervise a small surveying team, oversee contractor performance, act as the technical lead across specifications, compliance, procurement and quality assurance.

Responsibilities include

• Supervise and support a small team of Surveyors, keeping workloads balanced and cases moving through to completion
• Quality check schedules of work and technical outputs to ensure consistency, compliance and good practice
• Provide technical advice to colleagues, partners and customers, helping resolve issues and agree practical solutions
• Lead on contractor management including monitoring performance, reviewing KPIs, addressing quality concerns and producing reports
• Draft and review technical specifications, support tender evaluations, and ensure procurement processes are followed correctly
• Undertake property visits when required to assess defects, design solutions and plan repairs, adaptations and building alterations
• Ensure works comply with building regulations and wider safety requirements, including CDM responsibilities where needed
• Work closely with caseworkers, OTs and grants colleagues to ensure works are appropriate, delivered on time and kept within DFG budgets
• Support the Service Manager on technical matters and deputise when required, including responding to complaints and service improvements

About you

• Proven experience managing and supervising staff in a technical property, surveying or construction environment
• Strong background delivering repairs, improvements and adaptations, with the ability to manage projects end to end
• Relevant technical qualification (HND Building, CIOB, RICS or equivalent) and a solid understanding of building and planning regulations
• Good knowledge of health and safety, with CDM and asbestos awareness training
• Comfortable producing measured drawings and schedules of work, ideally using AutoCAD
• Strong report writing and performance analysis skills, with the ability to present updates to stakeholders
• Ability to travel between sites, including rural locations

How to Apply
Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or

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