Service Desk Engineer | London | Contract or Permanent
Overview
We're hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you'll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits.
Details
Location: London (Hybrid, 4 days P/W on-site)
Perm: £50,000
Contract: £250-£300 p/d
Responsibilities
Escalation point for Tier 1, resolving complex hardware/software/network issues
Support M365, Entra ID, Exchange Online, Intune, Teams
Execute SOX controls and maintain audit-ready evidence
Support audit cycles, walkthroughs and control testing
Root cause analysis, incident/problem management, onboarding/offboarding
Skills & Experience
3+ years in Service Desk/Technical Support
Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
Experience with user access administration
Exposure to audit/compliance work - SOX-regulated environments a plus
ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable
MacOS endpoint management (ABM) , end device configuration
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