Service Manager - Wakefield

Job title: Service Manager
Location: Wakefield
Salary: £40,000 - £45,000

We’re recruiting for a Service Manager to join a leading materials handling business, in Wakefield.
This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently.
You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:

Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.
Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.
Experience you will need:

You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
Experience managing field based engineers
Package:

Salary: £40,000 - £45,000
Hours: Monday–Friday, 8:00am–4:30pm
Company van and Fuel card
25 days holiday plus bank holidays
Tablet, phone & laptop
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
INDCD

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