Operations Director

COMPANY OVERVIEW

KSD Support Services Ltd is part of the KSD Group, a leading building maintenance and facilities management provider operating across the UK. The company delivers comprehensive FM services to a portfolio of prestigious clients, including major retail, hospitality, and commercial organisations such as Tesco and Stonegate Group.

JOB PURPOSE

As Operations Director, you will oversee operational activity across KSD Support Services directing all operational activities in tandem with the Managing Directors. You will translate the company's strategic planning into clearly defined operational plans, sustain Health & Safety excellence across ongoing operations, and help embed a culture of continuous business improvement.

KEY RESPONSIBILITIES

Operational Duties:

The primary responsibilities are detailed below; however, KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.

• Over-seeing operational activity across KSD Support Services and sustaining Health & Safety excellence in ongoing operations.
• Identifying opportunities to correct and streamline existing business processes and systems.
• Assisting the company's H&S Performance Engine in evolving a flexible, organisational model in which teams and account managers across key functions and disciplines organise around solutions.
• Translating strategic planning into clearly defined operational plans.
• Reporting to the SMT/Board on operations activities towards business goals at each meeting of same.
• Helping to establish a culture of continuous business improvement, particularly regarding H&S systems.
• Optimising efficiencies in the daily management of the Helpdesk.
• Staying up to date with technological changes within the industry.
• Minimising operational expenditure within the business wherever possible.
• Continuing to develop leadership and coaching programmes to increase employee effectiveness.
• Mentoring.
• Directing all operational activities across KSD Support Services in tandem with the Manging Directors.
• Ensuring new and existing staff are kept abreast of all new industry changes, including investing in training/mentoring courses.

PERSON SPECIFICATION

Skills, Knowledge and Abilities:

• Proven senior operational leadership experience, ideally within facilities management, building maintenance or a related service industry.
• Strong track record in Health & Safety management and driving a culture of H&S excellence.
• Demonstrated ability to translate strategic plans into clearly defined, deliverable operational plans.
• Experience directing multi-function or multi-site teams, including Account Managers and Helpdesk operations.
• A continuous improvement mindset, with a track record of streamlining processes and systems.
• Confident, credible communicator, comfortable reporting to and influencing SMT/Board level stakeholders.
• Proven leadership, coaching and mentoring capability, with a genuine interest in developing others.
• Commercially astute, with a focus on cost control and operational efficiency.
• Strong IT literacy and an active interest in technological developments within the industry.
• Excellent organisational skills, with the ability to manage competing priorities across a growing operation.

TERMS AND CONDITIONS OF EMPLOYMENT

Working Hours:

• Working Days/Hours: Monday to Friday 8:00am – 5:00pm, (flexibility may be required in line with the demands of the role).

Renumeration & Benefits:

Salary & Allowances:

• Annual salary: Up to £90,000+ (Salary Negotiable)

Company Benefits:

• Excellent training and development opportunities.
• 20 days annual leave, plus bank holidays.
• Friendly working environment.
• Paid team events.
• Paid 30-minute lunch break.
• Free on-site parking.
• Dress down Fridays.
• Workplace Pension contributions – 3% employer, 5% employee

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