Operations Manager

About the role
We are working with a growing engineering-led business to recruit a Service Operations Manager to take ownership of its Aftersales function.
This is a commercially focused role covering people leadership, customer relationships, operational performance, P&L and business growth. You’ll initially bring greater structure to processes and systems before driving revenue growth and developing the service operation.

Key responsibilities

Lead and develop the Aftersales and field engineering team
Take ownership of service revenue, margins and P&L
Grow service and maintenance contracts and drive renewals
Develop existing customer accounts and identify new opportunities
Manage key customer relationships and escalations
Improve engineer utilisation, scheduling and service delivery
Set and monitor KPIs across performance, profitability and customer service
Improve processes, systems and operational efficiency
Analyse performance data and implement continuous improvements
Work closely with Sales, Quality, Technical and other internal teams
About you
We’re looking for an experienced Service Operations, Service or Aftersales professional who is commercially minded and enjoys building and improving a service operation.
You’ll ideally have:

Service management experience within an engineering, manufacturing, automotive, transport or similar environment
Strong people leadership and customer management skills
Experience managing revenue, costs, margins and P&L
A strong commercial and business development mindset
Experience managing field-based or mobile engineers
A track record of improving processes and operational performance
Strong analytical, communication and problem-solving skills
A proactive approach with the ability to take ownership
Experience of service contracts, renewals, transport refrigeration or field service systems such as Joblogic would be advantageous.

Why join?
This is a genuine opportunity to take ownership of an established Aftersales function within a growing business, with significant scope to increase revenue, improve profitability and build the operation for future growth.
If you’re a commercially driven Service Manager, Service Operations Manager or Aftersales leader looking for your next challenge, we’d love to hear from you.

INDBSO

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