Call Handler

Call Handler - Social Housing

Location: West or North London
Salary: £17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.

The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.

Key Responsibilities

Handling a high volume of inbound calls from residents and customers
Responding to queries in a professional and helpful manner
Logging calls and updating customer records accurately
Taking details of repairs, maintenance issues and service requests
Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
Providing regular updates to residents where required
Escalating urgent or complex issues appropriately
Maintaining accurate records on internal systems
Delivering a high level of customer service at all times

About You

The successful candidate will ideally have:

Previous experience in a call centre, customer service, contact centre or housing environment
Excellent verbal and written communication skills
A professional and friendly telephone manner
Strong attention to detail and accurate data entry skills
The ability to remain calm and professional when dealing with challenging customers
Good IT and administration skills
The ability to work effectively in a busy, target-driven environment
Previous Social Housing, Repairs or Property Services experience would be advantageous

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