Showroom Team Leader

Job Title: Showroom Team Leader

Location: Surrey

Salary: £32,000- £34,000 - plus OTE

As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.

You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor’s workloads. You will also be required to conduct face to face showroom appointments with customers.

You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management.

Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.

Key Responsibilities:

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Skills & Experience:

Essentials

• Experience in a sales environment
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM

Desirables:

• Experience in the luxury goods market
• Knowledge of interiors

If this role is suited to you please contact and send your CV through to Katie

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