Family Support Worker

Randstad is proud to partner with a leading care charity in England and Wales, to recruit a passionate Family Support Worker. If you are driven by making a difference for grand-parents, siblings, and family members stepping up to raise children, this role offers a rewarding opportunity to deliver pioneering 1-to-1 support.

Role Snapshot

• Role Title: Family Support Worker
• Salary: £29,000 per annum pro rata (£23,200 actual)
• Working Hours: Part-time (0.8 FTE / 28 hours per week)
• Contract: Fixed-term until August 2027
• Location: Newham (co-located in local authority hubs with home visits, hybrid working & occasional head office visits)
• Generous Leave: 24 days annual leave (based on 30 days FTE) + pro rata bank holidays

About the Opportunity

This is a unique chance to work at the forefront of a pioneering Randomised Controlled Trial (RCT) pilot programme-the Connected programme. Designed to deliver intensive, structured 6-month support, the programme helps kinship carers stabilise placements, navigate complex systems, and access vital services.

As a Family Support Worker, you will manage an active caseload of approximately 20 families at a time (around 40 across the year). Combining relational casework with high-quality data collection, your efforts will help build a strong evidence base to transform kinship care nationwide.

What You Will Do

• Direct 1-to-1 Support: Provide emotional and practical guidance to carers in their homes and local communities using the Connected Intervention Protocol.
• Support Groups & Events: Establish and facilitate monthly support groups and coordinate celebratory family events.
• Multi-Agency Collaboration: Work closely with local authority teams, social workers, schools, health services, and community partners to advocate for families.
• Data & Casework Recording: Maintain accurate, timely CRM records (Salesforce) and complete SMART goal assessments to support trial evaluation.
• Safeguarding & Risk Management: Follow established safeguarding policies and risk assessment frameworks with full support from designated safeguarding leads.

What We Are Looking For

Essential Criteria:

• Proven experience supporting vulnerable families or carers, completing needs assessments, and developing support plans.
• Experience in community-focused casework and facilitating peer or support groups.
• Demonstrated ability to build trusting relationships while maintaining professional boundaries.
• Strong IT and administration skills, including experience using CRM systems (e.g., Salesforce) for case management.
• Knowledge of trauma-informed and strengths-based approaches to family support.
• Clear understanding of safeguarding procedures and child protection practices.
• Strong commitment to equity, diversity, and inclusion.
• Right to work in the UK and willingness to travel within Newham and surrounding areas.

Desirable Criteria:

• Lived experience of kinship care.
• Background in social care, early help, or children & family support services.
• Existing knowledge of statutory policies and support options for kinship families.

How to Apply

To apply for this role through Randstad, please submit your CV along with responses to the following 5 screening questions (using real-world examples where possible):

1. Motivation: Why do you want to work as a Family Support Worker on the Connected programme, and how does this role align with your values and experience?

2. Assessment & Direct Support: Describe a time you supported a family facing complex challenges. How did you assess their needs and prioritize support?

3. Partnership Working: Tell us about a situation where you collaborated with external professionals (e.g., social workers, schools) to support a family.

4. Safeguarding: Give an example of when you had safety or wellbeing concerns regarding a child or family. What steps did you take

5. Casework & Data Management: How have you successfully managed a caseload while maintaining accurate data records?

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing

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