Customer Service Representative

Customer Service Advisor

Batley | £26,000 - £27,000 + Bonus | Monday to Friday, 9am - 5pm ( optional overtime available)

Applicants must have recent experience within the beds, mattresses or sleep products sector and/or strong experience using Zendesk.

Are you an experienced Customer Service Advisor with a background in the beds and mattress industry? Do you enjoy resolving customer queries, delivering exceptional service and working as part of a friendly, supportive team?

We're recruiting for an established and growing business in Batley looking to strengthen its customer service team with an experienced, customer-focused professional.

This is a full-time, permanent, office-based role offering excellent work-life balance with no evenings or weekends, alongside the opportunity to earn an additional yearly bonuses of £5000

The Role

You will be the first point of contact for customers, managing enquiries across telephone, email and online channels.

Key responsibilities include:

Handling inbound customer calls, emails and online enquiries

Providing pre-sales support and product information

Managing order queries and delivery updates

Investigating and resolving customer complaints

Liaising with internal departments and third-party suppliers

Coordinating with couriers and logistics partners

Maintaining accurate customer records and system updates

Supporting the wider team with administration and after-sales service

About You

To be considered, you must have:

Recent customer service experience within the beds, mattresses or sleep products industry, and/or

Strong experience using Zendesk or other CRM systems within a customer service environment

Experience handling high volumes of customer enquiries by phone and email

Excellent communication skills, both written and verbal

Strong attention to detail and good IT skills

A professional, approachable and solution-focused manner

The ability to remain calm under pressure and manage customer expectations effectively

Previous experience within e-commerce, retail operations, furnishings, interiors or home products would also be beneficial.

What's On Offer?

£26,000 - £27,000 basic salary

Yearly annual bonus potential

Monday to Friday, 9am - 5pm

No evenings or weekends

Permanent, full-time position

Annual salary reviews

Career development opportunities

Company pension

Staff discounts and reward schemes

Company events

Casual dress

Free onsite parking

Excellent public transport links close to Batley train station

Interested?

If you have recent experience within the beds or mattress sector and are looking for a stable, long-term opportunity with a growing business, we'd love to hear from you.

Apply today for immediate consideration

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