Dental Receptionist

Front of House Coordinator (Patient Experience)

Location: Wakefield, WF1
Type: Full Time | Permanent
Salary: £13.30 per hour

Creating Exceptional Patient Experiences

A fast-growing, clinically led dental group is looking for an exceptional Front of House Coordinator to join its team in Wakefield.

The Role

As the first point of contact for every patient, you will be responsible for creating a warm, welcoming and seamless experience that reflects the high standards of the practice.

More than a traditional reception role, this position is about delivering exceptional hospitality, anticipating patient needs, and ensuring every interaction leaves a lasting positive impression.

You will be the face of the practice, helping patients feel relaxed, valued and cared for from arrival through to departure.

Key Responsibilities

Deliver a five-star welcome to every patient entering the practice

Create a calm, professional and luxury front-of-house experience

Manage appointment scheduling and diary coordination with efficiency and attention to detail

Support patients throughout their journey, ensuring a seamless experience at every touchpoint

Handle enquiries by phone, email and in person with professionalism and warmth

Manage patient payments and maintain accurate records

Coordinate patient communications, recalls and follow-up appointments

Ensure reception and waiting areas consistently reflect the premium standards of the practice

Build positive relationships with patients, helping them feel comfortable and confident in their care

Work closely with clinicians and the wider team to deliver an exceptional patient journey

About You

Previous experience in a front-of-house, hospitality, concierge, reception or customer service role

Passionate about delivering exceptional customer experiences

Naturally warm, professional and personable

Highly organised with excellent attention to detail

Confident managing multiple priorities in a busy environment

Strong communication and relationship-building skills

Able to anticipate patient needs and provide a proactive level of service

Dental experience is advantageous but not essential for the right candidate

Why Join?

Join a supportive, people-focused culture

Work in a modern practice committed to exceptional patient care

Help shape a premium patient experience that sets the practice apart

Competitive salary and benefits

This is an opportunity for someone who takes pride in creating memorable customer experiences and understands that outstanding patient care begins long before a patient sits in the dental chair

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