Income Manager

Income Manager

Part time (circa 3 days per week – flexible) Salary: circa £50k FTE

South-East London

Are you an experienced income management professional who thrives in a fast‑paced, resident‑focused environment? We’re partnering with a small, ambitious housing provider to recruit a dynamic Income Manager who can lead a high‑performing team, drive service excellence and make a meaningful impact on residents’ lives.

This is a newly created role with real influence. You’ll shape the organisation’s approach to income recovery, embed a proactive “rent‑first” culture, and ensure services are delivered with compassion, professionalism and a strong focus on tenancy sustainment.

The Role

As Income Manager, you will:

• Lead, motivate and develop a small team of Income Recovery Officers
• Deliver a proactive, holistic income management service that supports residents to thrive
• Maximise income across current and former tenant arrears, service charges and sundry debts
• Manage complex and high‑risk cases, including legal action where required
• Analyse arrears trends and performance data to identify risks and drive continuous improvement
• Ensure compliance with regulatory standards, legislation and the Housing Ombudsman’s Complaint Handling Code
• Build strong internal and external partnerships to support tenancy sustainment and community wellbeing
• Champion excellent customer service and embed a positive, solution‑focused culture

About You

We’re looking for someone who brings:

• Up‑to‑date knowledge of housing legislation, welfare benefits and best practice in income management
• A proven track record of improving KPIs, maximising income and delivering responsive, resident‑focused services
• Experience managing staff and leading teams through change
• Confidence handling complex arrears cases, including those requiring legal action
• Strong communication skills, resilience and a calm, fair approach
• Excellent IT and data analysis skills, particularly Excel and housing management systems
• The ability to work autonomously, make evidence‑based decisions and drive service improvements
• A positive, collaborative style and a genuine commitment to supporting residents
• A full UK driving licence and access to a vehicle

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

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